Terms and Conditions

1. Introduction

1.1 These Terms of Use (“Terms”) contain the terms and conditions that govern your access and use of Resilient Disruption Sdn. Bhd.’s (“we”, “our”) website (“Website”).

1.2 By accessing and using this Website, you shall be deemed to have read, understood and accepted these Terms. If you do not agree with the Terms herein, please do not proceed to use this Website. Your ongoing usage of the Website shall also be taken as your consent to be legally bound by these Terms.

2. Acknowledgement

2.1 You acknowledge and warrant that:

You shall not use this Website in breach of these Terms;
You have attained the age of majority within your respective state or province of residence;
You shall not transmit, upload, publish or distribute any virus or other destructive elements to the Website;
You shall not use the Website in any means that could potentially harm or damage the functionality, availability or accessibility of the Website;
You shall not use the Website to commit any illegal, abusive or unauthorised activities or commit illegal, abusive or unauthorised activities on the Website, e.g. hacking, illegally obtaining confidential information from the Website;
You shall not collect or harvest any information or data from the Website or our systems or attempt to decipher any transmissions to or from the servers running the Website;
You shall not infringe our intellectual property rights or those of any third party in relation to your use of the Website;
You shall not engage in or initiate denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against the platform;
You shall not replicate, duplicate, commercialise, or otherwise exploit any component of the service, its access, or any contact information provided on the website.

2.2 You acknowledge that we reserve the right to amend or update these Terms at any time without prior notice to you. The amendments to these Terms shall become effective immediately and shall be legally binding on you upon publishing of these Terms on the Website, should you use and access the Website. Where changes are material, we will endeavour to provide reasonable prior notice where practicable.

2.3 You acknowledge and agree that our list of products, services offered and the Content (defined under clause 6.1) on our Website are subject to changes. We reserve our right to add, amend or remove any of the products, services and Content without prior notice to you, and such amendments shall be effective upon publication on the Website.

2.4 We may immediately suspend, discontinue, or terminate your access to this Website without prior notice or liability if you breach these Terms. For terminations not arising from a breach, we will endeavour to provide reasonable notice where practicable. Notice may be provided via the Website, email, or other communication channels. Upon receiving such notice, you must promptly cease all use of the Website. You agree that we shall not be held liable for any modification, suspension, or termination of your access arising from your breach of these Terms.

3. Account

3.1 Registration of an account (“Account”) on the Website is restricted to individuals aged 18 or older in accordance with these Terms. Furthermore, users must comply with the following obligations:

(a) Third-party access to the Website or your Account via your registered email address (“Log-in ID”) and password is strictly prohibited;

(b) You may not utilise the Log-in ID and password of any other individual;

(c) You assume full responsibility for all actions and purchases executed under your Account, regardless of authorisation;

(d) You must promptly notify us of any suspected unauthorised use of your Account or login credentials;

(e) You warrant that all information provided during registration is accurate, complete, and updated, and agree to notify us immediately of any modifications;

(f) You are permitted to hold only one active account. We retain the right to suspend or terminate your account without prior notice.

3.2 Membership applications may be declined if you have previously had a membership suspended or cancelled by us. We reserve the right to disapprove any registration application at our sole discretion without obligation to provide justification.

4. Sale and Price

4.1 Product listings and prices on the Website are non-binding invitations to order, not legally binding offers. The Customer's order constitutes an offer to purchase, which is subject to acceptance by us. We reserve the right to refuse or cancel any order at any time without explanation or liability. If payment has already been processed, we will issue a full refund without interest.

4.2 Product prices and availability are subject to change without notice. Online pricing is independent of in-store pricing and applies only to website purchases.

4.3 We reserve the right to modify, suspend, or discontinue any part of our products, services, pricing, descriptions, promotions, or availability at any time without prior notice, even after an order has been submitted. While we endeavour to maintain accurate information, product descriptions, imagery, pricing, and technical specifications may contain errors or inaccuracies, and certain descriptions are approximate and provided for informational convenience only. If we detect a pricing or description error affecting your order, we will notify you to reconfirm at the correct terms or cancel; if we cannot reach you, the order will be cancelled and fully refunded. Orders are subject to stock availability and our confirmation. We shall not be liable to you or any third party for any such modifications, corrections, suspensions, or discontinuities, except as required by applicable law. Delivery times are estimates only and we shall not be liable for delays caused by courier services or Force Majeure Events as defined in these Terms.

4.4 We do not warrant that the quality of products, services, information, or other materials purchased will meet your expectations, or that errors will be corrected.

4.5 Every effort is made to display product colours authentically. However, because colour rendering is dependent upon your individual monitor configurations, display technologies or other technical reasons, we cannot guarantee that your monitor’s colour display will be perfectly accurate. To the maximum extent permitted by applicable laws, we are not liable for these variants and deviations.

4.6 We reserve the right to refuse any order. We may, at our discretion, limit or cancel quantities purchased per person, household, or order (including those using the same account, credit card, or billing/shipping address). If an order is changed or cancelled, we may attempt to notify you via the email, phone number, or billing address provided. We strictly reserve the right to prohibit or limit orders that appear to be placed by dealers, resellers, or distributors.

5. Order Processing

5.1 Prices are displayed in MYR and include SST and applicable taxes and levies under Malaysian law; shipping charges are shown separately before order finalization.

5.2 The initial order acknowledgement email you receive is not an acceptance of your order. A binding contract with raiaex is formed when we send you a dispatch confirmation email. If we are unable to fulfil your order for any reason, we will notify you and issue a full refund.

5.3 Promotional discount codes may be offered periodically and are governed by the specific terms and conditions detailed at the time of their issue.

5.4 Payment data is securely routed straight to our third-party payment processor rather than our own servers. By placing an order, you agree to this transfer and acknowledge that the processor's own terms apply.

5.5 You represent and warrant that you are legally authorised to use the credit card or payment method provided, whether purchasing personally or on behalf of an entity.

5.6 We accept no liability for orders delivered to an incorrect address as a result of customer data-entry errors.

5.7 All items are purchased pursuant to a shipment contract. Consequently, title and risk of loss for the goods pass to you immediately upon our delivery of the package to the carrier.

6. Intellectual Property Rights

6.1 All copyright, trademarks, database rights and any other intellectual property rights in the works of authorship (“Content”), including but not limited to all information, texts, sound recordings, images, logos, names, designs, pages, documents, online graphics, multimedia and all other materials on the Website are exclusively owned by us and our affiliates or licensors, unless otherwise expressly stated.

6.2 You acknowledge and accept that the Content:

(a) are protected by applicable copyright, trademark and other intellectual property laws;

(b) are only provided for your personal and non-commercial use, and you are allowed to print pages without alteration from our website for your personal use;

(c) may not be used, copied, adapted or exploited in any way unless otherwise stated expressly herein or our written consent is obtained; and

(d) shall not grant you any rights to modify, distribute, reproduce or commercially exploit any materials from the Website without our written consent.

6.3 Our intellectual property rights mentioned in these Terms are non-exhaustive. We, our affiliates and licensors reserve our intellectual property rights not expressly provided in these Terms.

6.4 By submitting reviews or other content submitted by you, you grant us a non-exclusive, royalty-free, transferable licence to utilise and showcase that material in relation to our products and services. Nothing within these Terms shall serve to limit your applicable moral rights.

7. Third Party

7.1 Our Website may contain names and logos of other companies, which may be the intellectual property of third parties and are used by us with consent from the respective third parties.

7.2 Our Website may also contain links to third party’s websites, applications or services. Such links are provided for your convenience and you acknowledge that the links to third party’s websites, applications or services:

are not owned or directly controlled by us and we shall not be liable for any loss or damages from your use of such third party materials, contents and Content,
shall not constitute any partnership or other legal relationship between the third party and us;
shall not mean that we are affiliated, associated or that we endorse such third party’s contents and/or Content; and
are governed by their terms, conditions and policies and you shall use their websites, applications or services at your own risk.

8. Disclaimer of warranties

8.1 The products, services, information and Content provided through this Website and by us are provided on an “as is where is” basis, where we shall not provide any express or implied representations or warranties or covenants on them.

8.2 We disclaim any representation or warranty that:

(a) the Website shall be functional, available, uninterrupted and error-free at all times;

(b) the Website is secure, accurate, complete or current;

(d) the Website or its Content shall meet your needs;

(e) the Website’s Content shall be true, reliable, updated, non-infringing, complete and accurate at all times; and

(f) all of the above in relation to links to third party’s websites, applications or services.

8.3 We shall not be liable for any direct or indirect loss or damages you may suffer as a result of your usage or reliance upon, delay in using, or inability to access to any Content of our Website, or in any other way connected to our Website.

9. Limitation of liability

9.1 You acknowledge and agree that we shall not be liable for any direct or indirect loss or damages you may suffer as a result of the following:

(a) any event described in Clause 8.2;

(b) your breach of any terms in these Terms;

(d) transmission errors, delay, technical faults, malfunctions, illegal intervention in network equipment, network overloads, malicious blocking of access by third parties, internet malfunctions, interruptions or other deficiencies on the part of internet service providers;

(e) any inaccuracy, error, delay, omission, non-performance, interruption in any data, information or message.

9.2 Some of the products and services featured on our Website shall be delegated to our appointed or affiliated third party products and services provider. We shall not provide any representations or warranties as to the products and services provided by them and we strictly deny any liability for any loss or damages arising from your usage of their products and services.

9.3 It may be necessary for us to perform scheduled or unscheduled repairs or maintenance, provide and maintain a daily backup of the data collected by us or remotely patch or upgrade the Website, which may temporarily degrade the quality of the Website or result in a partial or complete outage of the Website. In this regard, we will not be liable to you or any third party for any such degradation in the quality or outage of the Website.

9.4 We do not warrant that the Website will be compatible or interoperable with your device or any other piece of hardware, software, equipment or device installed on or used in connection with your device. You acknowledge and agree that we and our affiliates and our service providers shall have no liability to you for any losses suffered resulting from or arising in connection with compatibility or interoperability problems.

9.5 Nothing in the Terms excludes or limits either party’s liability for fraudulent or negligent misrepresentation, or any matter that cannot be excluded or limited under applicable statutes and regulations.

10. Indemnity

10.1 Save as otherwise expressly provided herein, you agree to indemnify and hold us, our affiliates, employees, officers, associates, related companies, third party service providers, licensors harmless from and against any damage or loss suffered, incurred or sustained by us, or to which we, our affiliates, employees, officers, associates, related companies, third party service providers, licensors become subject, resulting from, arising out of or relating to:

(a) any breach of any of the terms herein or negligence by you;

(b) any breach of any third-party rights, including but not limited to contractual or intellectual property rights; and

10.2 You acknowledge that this responsibility shall include but not be limited to any legal and administrative costs and expenses incurred.

11. Miscellaneous

11.1 No exercise or failure to exercise or delay in exercising any right, power or privilege vested in any party shall operate as a waiver thereof or of any other right, power or privilege, nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power or privilege. Any waiver by a party of a breach of any provision of these Terms shall not be considered as a waiver of any subsequent breach of the same or any other provision hereof.

11.2 If any provision of these Terms or the application thereof to any situation or circumstance shall be invalid or unenforceable, the remainder of these Terms shall not be affected, and each remaining provision shall be valid and enforceable to the fullest extent.

11.3 These Terms constitute the entire understanding and agreement between the parties and supersede all negotiations, commitments and writings prior to the date hereof pertaining to the subject matter of these Terms.

11.4 The official language of these Terms shall be English. We may provide these Terms in other languages for information purposes only, and in the event of any inconsistency or discrepancy between the English version of these Terms and any other language version, the English version shall prevail.

11.5 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.